Refund Policy

Last updated: April 1, 2026

Introduction

We strive to provide the best possible experience for our users. We understand, however, that there may be instances where users are not fully satisfied with our services. This Refund Policy explains when and how refund requests may be considered for purchases of Sally.

Purchases Covered

This Refund Policy applies to subscription purchases made directly through our website and app checkout flow. Subscription pricing and terms are available on our website heysally.ai and within the app.

30-Day Refund Window

We offer a 30-day refund window from the date of the first subscription purchase. We encourage users to evaluate Sally during this period to determine whether it meets their needs.

After the 30-day period, refund requests are generally not granted, subject to any rights you may have under applicable law.

How to Request a Refund

To request a refund, please contact us at support@heysally.ai within the applicable refund period.

Please include:

• the email address used for the purchase
• your purchase receipt or order confirmation
• the reason for your refund request

Eligibility for Refund

We evaluate refund requests on a case-by-case basis. Factors considered in evaluating a refund request can include the detailed reason for the refund request, the user's history with Sally, and the cost and time elapsed from the purchase.

Subscription Renewals

The 30-day refund window applies only to the first subscription purchase. Subscription renewals are generally non-refundable once processed. You may cancel your subscription at any time to prevent future renewals.

Product Performance

Sally may offer features whose performance can vary depending on device compatibility, system configuration, network conditions, permissions, third-party integrations, and other external factors. Unless expressly stated otherwise, we do not guarantee uninterrupted, error-free, or identical performance in all environments or use cases.

Processing Refunds

If your refund request is approved, the refund will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

Changes to This Refund Policy

We may update this Refund Policy from time to time. When we do, we will update the date at the top of this Refund Policy. Any changes will take effect when posted.

Consumer Rights

Nothing in this Refund Policy limits any non-waivable rights you may have under applicable consumer protection laws.

Contact Information

If you have any questions about this Refund Policy, please contact us at support@heysally.ai.